Frank und frei provides coaching and consulting services in accordance with these GTC. Upon commissioning, these terms and conditions are deemed to be accepted by the client (client - always
referred to here as client).
1. basis
Coaching Lifedesign is a free, active and self-responsible process. The coach is at the client's side as a companion and for support in phases of change. The client's active, personal willingness
determines the degree of success. The client declares his willingness and openness to deal with himself and his situation. Truth, trust, security, commitment and self-responsibility are the basic
values that both sides bring to all coaching sessions.g.
2. liability
The activity of Frank und frei Coaching Lifedesign by Frank Schaehfer is purely a service activity. Frank Schaehfer expressly points out that the content of the coaching sessions
does not contain any generally valid promises. Exercises and processes for relaxation and mindfulness as well as self-reflection and awareness are integrated. No advice or instructions are given,
neither in relation to other people, decisions or circumstances. Liability for damages due to possible misinterpretation of the offers is excluded - the client is fully responsible for his
decisions.
3. fee and conditions
The client is the self-payer and decides how much time he/she wants to invest. Online programs are paid for before use. Coaching packages become effective after agreement and
booking and are confirmed with a deposit of 15% before the first appointment. Thereafter, monthly invoices are issued. A booked unit is always billed in full. Individually agreed packages, VIP
coaching and on-site coaching are billed individually by arrangement. No reports, referrals or applications are necessary for a short-term start.
Coaching appointments take place in person or digitally by arrangement. Telephone or written support can also be integrated on request.
4. appointments and cancellations
Appointments for coaching and consultations are made according to mutual availability and are generally binding. Longer mentoring activities are agreed in writing and fees are due in full as
agreed. The time and place of the coaching will be mutually agreed. Cancellation or postponement of an individual session free of charge is possible up to 48 hours before the appointment at the
latest, after which 50% of the fee is due. Cancellation less than 24 hours before the appointment will be charged at 100%.
5. force majeure and other impediments to performance
Frank Schaehfer is entitled to postpone the agreed appointments in the event of force majeure, including impediments to performance due to illness, accident or similar. In this case, he shall
inform the client as soon as possible and offer an alternative date. If the client cannot be reached in time for any reason whatsoever, there is still no entitlement to reimbursement of travel or
other costs.
6. insurance cover
Coaching and counseling is not psychotherapy and cannot replace it. All clients are hereby informed of this in advance. Participation requires normal mental and physical resilience. Each client
bears full responsibility for himself and his actions inside and outside of coaching and counseling sessions and is responsible for any damage caused.
7. Confidentiality
The client discloses any existing impairments, disorders or illnesses - mental or physical - that could interfere with the coaching.
8. note on the right of withdrawal
The statutory right of withdrawal of 14 days applies.
9. final provision
Should individual provisions of the contract with the client, including these General Terms and Conditions, be or become invalid in whole or in part, this shall not affect the validity of the
remaining provisions (severability clause).
Status. 1.1. 2021